Return & Exchange Policy

At Pak Soorty Elegance, we value your satisfaction and aim to provide you with high-quality Islamic essentials. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns and exchanges within 7 days of receiving your order under the following conditions:

  • The item is unused, unworn, and in its original packaging.

  • All tags, labels, and hygiene seals (if applicable) must be intact.

  • The item must not be damaged, altered, or washed.

  • A valid proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Fragrances (Attars & Perfume Oils)

  • Prayer Mats

  • Islamic Caps (if tried on)

  • Items purchased on sale or promotion

  • Customized or made-to-order products

3. Exchanges

We are happy to exchange eligible items for:

  • A different size (if available)

  • A replacement for a defective or wrong item

To request an exchange, please contact us within 7 days of delivery at [Insert Your Email].

4. Return Process

To initiate a return:

  1. Email us at [Insert Your Support Email] with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Pack the item securely and ship it to the address provided.

  4. Once we receive and inspect the return, we will notify you of the approval or rejection.

Note:

  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

  • We recommend using a trackable shipping method.

5. Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable.

  • If paid by COD (cash on delivery), we may offer store credit or a bank transfer refund (processing fees may apply).

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please notify us within 48 hours of delivery with photo evidence. We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank or payment provider.

  • Then contact your bank or card issuer — it may take time before your refund is officially posted.

  • If you’ve done all this and still haven’t received your refund, contact us at [Insert Your Email].

8. Contact Us

If you have any questions about our Return & Exchange Policy, please reach out:

Pak Soorty Elegance
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Insert Return Address]